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“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
Compelling lessons from the mistakes companies have made trying to implement change
John P. Kotter
Companies must pay as much attention to the hard side of change management as they do to the soft aspects. By rigorously focusing on four critical elements, they can stack the odds in favor of success.
Harold L. Sirkin, Perry Keenan and Alan Jackson
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Robin Abrahams and Boris Groysberg
Emily Hund
Peter Cappelli and Ranya Nehmeh
A roundup of Harvard Business Review’s most popular ideas and advice.
Resources, practical advice, and personal stories to lift you up and move you forward.
Career and life advice for young professionals.