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“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
Strategies for addressing common workplace woes before they damage morale.
Dina Denham Smith
Nearly half of all managers report buckling under the stress of their role and struggling to deliver.
Swagatam Basu, Atrijit Das, Vitorio Bretas and Jonah Shepp
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Robin Abrahams and Boris Groysberg
Emily Hund
Peter Cappelli and Ranya Nehmeh
A roundup of Harvard Business Review’s most popular ideas and advice.
Resources, practical advice, and personal stories to lift you up and move you forward.
Career and life advice for young professionals.